Contact Us

We're Here for You!

Whether you have questions about our warming belt, need help with your order, or just want to say hello – we’d love to hear from you.

💬 How to Reach Us

For all inquiries, please contact us via:

📧 Email: hello@vayav.net
📞 Phone: Coming soon!

We aim to respond within 24 hours on business days.

🕒 Customer Service Hours

Our support team is available:
🗓️ Monday – Friday: 9:00 AM – 5:00 PM (CET)
🌙 Weekends & holidays: Closed – but we’ll get back to you as soon as possible.

📦 Order Support

If you’re contacting us about an existing order, please include the following details:
✅ Your order number
✅ The email address used at checkout
This helps us assist you faster.

📍 Our Address

For returns, exchanges, or written correspondence, please send to:

VAYAV
Rennbahnweg 27/17
1220 Vienna, Austria

❓ Have a Quick Question?

Check out our FAQ section for instant answers about shipping, returns, and more.